Who We Are

tavorexilio operates at The Pauls Centre, 91 Hindmarsh Dr, Phillip ACT 2606, Australia. We provide financial education focused on budget essentials to help Australians make better decisions with their money.

When we say "we," "us," or "our" in this policy, we mean tavorexilio. When we say "you" or "your," we mean anyone who uses our website or services.

What Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice:

Information You Give Us Directly

When you fill out forms on our website, contact us, or sign up for our learning programs, you might provide:

• Your name and contact details (email address, phone number, postal address)
• Financial information relevant to your learning goals
• Program preferences and learning objectives
• Payment information when you enrol in paid programs
• Any other information you choose to share with us in messages or forms

Information We Collect Automatically

Like most websites, ours collects some technical information automatically when you visit:

• Your IP address and general location (city or region, not your exact address)
• Browser type and device information
• Pages you visit and how long you spend on them
• Where you came from before landing on our site
• Time and date of your visit

We use cookies and similar technologies to collect this information. You can control cookies through your browser settings, though some parts of our site might not work as well if you disable them.

Information From Third Parties

Sometimes we receive information about you from other sources, like payment processors or analytics providers. We only work with reputable third parties who follow their own privacy obligations.

How We Use Your Information

We don't collect information just for the sake of it. Everything we collect serves a specific purpose:

We'll always ask for your consent when required by law, and we'll never use your information in ways you wouldn't reasonably expect.

Who We Share Information With

We don't sell your personal information. Period. But we do share it with certain parties when necessary:

Service Providers

We work with companies that help us run our business – payment processors, email platforms, web hosting providers, and analytics tools. These providers only access your information to perform specific tasks on our behalf, and they're contractually required to protect it.

Legal Requirements

We may disclose information if required by Australian law, court order, or government authority. We'll also share information if necessary to prevent fraud, protect our rights, or ensure someone's safety.

Business Transfers

If tavorexilio is acquired by another company or merges with one, your information would transfer to the new owner. We'd notify you before this happens.

Your Rights and Choices

Your information belongs to you. Here's what you can do with it:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually free of charge. If your request is particularly complex or requires significant effort, we might charge a reasonable fee to cover our costs.

Correct Your Information

Noticed something wrong? Let us know and we'll fix it. You can update most information yourself through your account, or contact us for help.

Delete Your Information

You can ask us to delete your personal information. We'll honour this request unless we have a legitimate reason to keep it (like legal obligations or unresolved disputes). Even after deletion, some information might remain in backup systems for a limited time.

Object to Processing

You can object to how we use your information, particularly for marketing purposes. We'll stop unless we have compelling legitimate grounds to continue.

Opt Out of Marketing

Every marketing email includes an unsubscribe link. Click it once and you're done – we'll stop sending promotional messages within a few days. You'll still receive essential communications about programs you're enrolled in.

To exercise any of these rights, contact us at contact@tavorexilio.com or call +61431175638. We'll verify your identity before processing your request.

How We Protect Your Information

We use industry-standard security measures to protect your information from unauthorised access, disclosure, or loss. This includes:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Restricted access to personal information (only employees who need it can see it)
• Secure payment processing through certified providers
• Regular staff training on privacy and security practices

No system is 100% secure, but we work hard to protect your information. If we experience a data breach that poses a serious risk to you, we'll notify you and the relevant authorities as required by Australian law.

How Long We Keep Your Information

We don't keep information longer than necessary. Here's our general approach:

• Active account information: as long as your account is active, plus a reasonable period after
• Financial records: seven years (as required by Australian tax law)
• Marketing preferences: until you ask us to delete them
• Website analytics: typically 26 months
• General enquiries: up to three years unless there's an ongoing relationship

After these periods, we securely delete or anonymise your information so it can't identify you.

International Data Transfers

We're based in Australia, but some of our service providers operate overseas. Your information might be processed in countries like the United States or Singapore.

When we transfer information internationally, we ensure the recipient country has adequate privacy protections or we use standard contractual clauses approved by the Australian Information Commissioner. You can contact us for details about specific transfers.

Children's Privacy

Our services aren't directed at children under 18. We don't knowingly collect information from minors without parental consent. If you believe we've accidentally collected information from a child, please contact us immediately and we'll delete it.

Changes to This Policy

We review this policy regularly and update it as needed – usually once a year or when we make significant changes to our practices. When we update the policy, we'll change the date at the top and notify you if the changes are substantial.

We encourage you to review this policy occasionally to stay informed about how we protect your information.

Cookies and Tracking Technologies

We use cookies to make our website work properly and to understand how people use it. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: These make our website function. You can't disable them if you want to use our site.
• Analytics cookies: These help us understand what's working and what isn't. We use this information to improve our website.
• Preference cookies: These remember your choices (like text size or region) so you don't have to set them every time.

You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when one is being sent. Keep in mind that disabling cookies might affect how our website works for you.

Complaints and Disputes

If you're unhappy with how we've handled your information, please let us know. We take complaints seriously and will investigate promptly.

First, contact us directly at contact@tavorexilio.com. We'll acknowledge your complaint within five business days and aim to resolve it within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):